Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. vpn latency when working from home. nothing major - xbox, laptop, phones, Alexa etc. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. I have 1gb and a Hub 4 and everything typically works absolutely fine but recently I've been noticing more and more issues with random spikes in latency and packet loss. The UK's largest independent broadband news and information site. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. . Looking at your broadband quality monitor graph your broadband performance is excellent. I'm currently using a wifi range extender connected to. Black Friday sale ends on 27th November. Clearly shows lag spikes occurring. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. 1 router mode or 192. 168. Rebooting. I've done a full reboot of the router and my Decos. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. Packet loss/Latency issues. Just extensive internet blackouts and generally high jitter. I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. 3. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. 40 and choose up to . a week ago - last edited a week ago. Had an ongoing issue in our area for a while, high latency making working from home impossible. For some reason I am experience major latency/ping issues. 174. I'm trying to use the hub 5 in router mode for the first time. Only 4 devices connected. . 3. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. net. . I seem to be getting massive latency issues and speed issues I'm on 350mb. 12-month minimum term. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. Outage this morning. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Broadband only plans with FREE setup, prices from £28. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Click on the “> Check router status” button. over RFoG, then this is less of an issue. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. No outages, levels are in spec etc. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. My goal is to reduce latency and jitter such that the delay and buffering on a real. 168. I even opened up a complaint. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. The widespread launch of the 1. Fewer delays mean that the connection is experiencing lower latency. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Latency is a synonym for delay. and tells you of more local issues. It appears to be a due to a routing choice which appears to go via US servers. 8. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. The problem is now so bad that every few minutes, a ping to 8. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. on 09-02-2021 13:29. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. Step 3 - where the webpage downloads the requested data onto your device - is measured by. For the last couple of days I've noticed high latency as you can see by the BQM. virginmedia. 1, latency returns to. Please, help, as it is really uncomfortable to work during such service state. This is known as round-trip time (RTT). Nothing has changed in performance. It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. i have typical devices connected. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. Packet loss and high latency. For about 1. When you download anything – even just a web page – you are sending a request to a remote server. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. Hub 4 & Hubs 5 run a mix of DOCSIS 3. particularly with speed and latency. The estimated repair time is now: 01/11/2022 12:40:00. This is my BQM. 20) and the Hub3 was not powerful enough so we would likely require a better router. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. Any ideas on what I can try. 82. 2 Mbps). It doesn't matter how big the download is (it could be a song that would take a. 222 ms 3. Awful Latency Issues. Regular readers will recall that we first spotted a smaller batch. We would like to show you a description here but the site won’t allow us. Still the same as last three weeks. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Some games consoles support features like ‘Auto Low Latency Mode’ (ALLM) and ‘Variable Refresh Rate’ (VRR). It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Let us know. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. Open a web browser and go to 192. Please, help, as it is really uncomfortable to work during such service state. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). There are a few latency spikes however this can be normal. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Go to your Virgin Mobile app . 33 Comments. 1) 5. This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. 962 ms 5. Booking an engineer is easy with Virgin Media. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. I have experienced this issue for 24 months approximately. Virgin Media issues statement on latency issues - UPDATED. I base this on the very high latency that magically improves at 12:30am - a classic symptom. Leave it off for about 10 seconds. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. 8 (Google DNS) or 208. e. Test the service to a Router mode Hub (3/4/5) + your device with the link below. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Latency is the amount of time used by data to reach its destination and come back. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Because it’s a measure of time delay, you want your latency to be as low as possible. Broadband Status checked: 00:00 . Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. . 1. 168. I was previously on M200 but have upgraded to M500. Only - 4607711 - 29Since 22nd of August at 2-3PM I had a lot of packet loss and sometimes even high latency. Browse. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. on 11-02-2022 16:56. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. 1%. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. Like many users on here, I have been experiencing high latency spikes on my connection. QuickStart, set up and connections. I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. While basic speeds of 3-5 Mbps. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. My BQM often shows as completely red even though I have an internet connection. To date, the best I have had is 24ms and this is changing the DNS every time. 0. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. . Share a screen shot of the results. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anything). . 1 day ago · Quickline Extra with 400 Mbps down and 200 Mbps up is free for 3 months then £39/m on a 24 month contract. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. Teams call constantly freeze, Jitter and Latency very high from Hub. I'm very sorry to hear about the issue with your broadband service. However, a friend who lives nearby and also is with virgin media appears to be unaffected. Please see link below for a 24 hour snap shop. 1 Kudo Reply. My friends who are on virgin in same city don’t get it. To see whether 5G has arrived in your area, visit our coverage checker. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. No setup fee. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. I've als. on 28-05-2022 10:33. Well-informed. Re: High latency. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. If you deny all traffic, by default, that also denies SSH. within Virgin's). The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Today we wanted to share a quick update. 4gz frequency. 50% off £30. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. Troubleshooting dropped network traffic. Still the same as last three weeks. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. The range is not bad but I have noticed couple of. 8. Sadly - 5243564. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. just general stuff. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. My friends who are on virgin in same city don’t get it. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. 82. packet loss. Best wishes,Ok - what are the issues exactly and are they only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? Post up the d. 67. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. Cambridge speed and latency issue. Need to contact Virgin Media Customer Services?. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Have you checked first for any “known network faults”. There's a big thread on the 'Talk to Virgin Media' forum on. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. In the search box, type ncpa. Ends 11. Was devices connected to the hub idle? As you can spike your connection. I've gone through the usual resetting the hub 5, no faults in my area etc. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. 1 modem mode. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. Having super high latency. Reply. Choose your location to check coverage speeds in your area. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Got a response from virgin media about a complaint I made. 4-6. Upload speed and latency isn’t. Browse Virgin Media Virgin Media Community. over RFoG, then this is less of an issue. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anyt. 1. Then £39. 2. Please help. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. When the speed of the two devices differs. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Hi all, First post here. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. Awful Latency Issues in. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. £15. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. just general stuff. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Are you able to monitor this and let us know how things are looking going forward. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. This provides lag-free play without disruption across multiple connected devices. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. Acquired Downstream Channel (Hz). 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. The CPU (processor) inside the modem component of. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. Start a broadband monitor now. If so run the VPN software on it and connect the XBOX via it. . I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Current latency to alternate DNS servers such as 8. woke up the. I wa. We have also checked to see what the situation is with regards the latency issues, and. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. Mobile Your Account. 9. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). . 0. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. Click on the “Networking” tab. on 17-01-2023 14:03. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. Multiple broadband speed tests over time can show if and when speed fluctuates. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. Daily speed checks and notifications of issues. Start a broadband monitor now. No one called me back and said I had to wait 1. 8. 1 (192. I have both SKY and VM at home here, I never see these issues with the SKY service. And my uploads are perfect. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Bandwidth measures how much data your internet connection can download or upload at a time. Rang up virgin media loads of times but they don’t want to know. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. Download and upload - 5057307. Hoping a virgin team member will see this and send an engineer out to fix the issue. 397 ms. co. Please let me know how you get on and if any of these steps have helped. . It appears to be a due to a routing choice which appears to go via US servers. 1. e. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. I'm sorry to hear about the poor experience you are having with the broadband connection. in Gaming Support Saturday; Never ending crap from VM in Networking and WiFi Friday; Latency Spikes in Networking and WiFi Friday; High Latency Spikes in Networking and WiFi a week agoThey are all could be important points and well documented. Inconsistent Broadband Speed. Hi @buchosmambo 👋. I have issue with my wifi in general since the start of my contract. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. 168. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. 1 53700000 36 5120 KSym/sec 64QAM 2. This has been particularly disruptive to online multiplayer games. Right now the following benefits of FTTP over Virgin Media/HFC. However, by design, it is more insulated against physical downtime and failures. High Latency In Every Game. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Area ref: 31. Virgin Mobile Home Internet is currently available only to existing customers. The only fix I've found for this is to limit my upload speed. 8 million premises since it began some years ago (c. This can be replicated via WiFi. Virgin Media M125 Fibre Broadband. For the test to the Hub, expect to see a result. The wider internet can also suffer traffic problems which can increase latency. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. 9ms. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. It doesn't matter how big the download is (it could be a song that would take a. If anything, it’s more likely to. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). 99 per month. Up to 132Mbps download speed. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. From a system check ran, you have got an SNR issue (signal to noise ratio). First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Day by day my latency gets worse and worse. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. This visually shows what I have been epxeriencing for months now. Tags: DOCSIS 3.